Refund policy

RETURN AND REFUND POLICY

1. 14-Day Right of Withdrawal
Under EU consumer protection laws, you have the right to return your order within 14 days of receiving it, without giving any reason.

2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
* Unworn, unused, and unwashed.
* In its original packaging with all original tags attached.
* Free from any stains, perfume scents, or signs of wear.

3. Non-Returnable Items
Certain items cannot be returned due to hygiene and safety reasons, including undergarments or customized/personalized items (unless damaged or defective).

4. Return Process
To start a return, please contact us at info@idlemind.eu with your order number and reason for return. Once your return request is approved, we will provide you with the return address and instructions on where and how to send your package. 

Note: Customers are responsible for paying their own return shipping costs, unless the item received was defective or incorrect.

5. Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed automatically to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

6. Damaged or Faulty Items
Please inspect your order upon arrival. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at info@idlemind.eu so that we can evaluate the issue and make it right.